FREQUENTLY ASKED QUESTIONS (FAQ)

Table of Contents

FREQUENTLY ASKED QUESTIONS (FAQ)

ONLINE PURCHASE

  • My order didn’t go through. What can I do?

    Please contact our Customer Care Team via live chat, contact form or japanblue-jeans@lingble.com.

  • My order has been declined – do I need to place a new order?

    Please contact our Customer Care Team first via live chat, contact form or japanblue-jeans@lingble.com.

  • Why should I set up an account?

    To create an account and enjoy the benefits of faster checkout, order tracking, and more, please follow the link below:
    Create Account
    Click on the link to access the account creation page. Fill in the required information, including your first name, last name, phone number, email address, and password. Ensure that you read and agree to the Terms and Conditions and Privacy Policy before proceeding. Finally, click on the Create Account button to complete the registration process.
    Once your account is created, you can log in using the same link and your registered email and password.

  • Can I choose the currency that I prefer?

    The currency depends on the ship-to-country and is fixated automatically upon check-out.

  • What forms of payment does JAPAN BLUE JEANS accept?

    JAPAN BLUE JEANS accepts the following major forms of payment: MasterCard, VISA, American Express, JCB, DinersClub, Discover card, UnionPay and PayPal.

  • When will my credit card be charged?

    Your credit card will immediately be charged upon purchase.

  • How do I reset my account password?

    Go to My Account. Please click "Login" and hit the "Forgot your password?" button, then enter your email address to receive a password reset link.

  • How can I receive the latest news and updates?

    Without logging-in:
    You can either subscribe when you get the newsletter pop-up box, or you can scroll down to the bottom of each page until you see the "Subscribe Newsletter" box on the left-hand side.
    After logging-in:
    Go to My Account > "Email Subscription" and click "Edit"

  • How can I unsubscribe to newsletter?

    After logging in, go to My Account > "Email Subscription" and click "Edit".
    Without logging in, click unsubscribe at the bottom of our newsletter to opt-out.

  • How can I change the size of my order before shipment?

    Please contact our Customer Care Team first via live chat, contact form or japanblue-jeans@lingble.com.

  • Can I add additional items to my submitted order?

    Unfortunately, we can't add new items to the submitted order. If you have other items in mind, you need to place a separate order for them.

  • How can I cancel my order?

    Please contact our Customer Care Team first via live chat, contact form or japanblue-jeans@lingble.com.

  • How do I order online at JAPAN BLUE JEANS?

    1. Start shopping with us by using your preferred delivery country - "Shipping Destination" at the top/bottom right of our website.
    2. Shop by category to select your item. Click "Add to cart" to add the item to your cart and proceed to checkout. You can also search for your preferred item by using our search function.
    3. Choose to place your order as either a guest or sign into your JAPAN BLUE JEANS account for a speedier, more efficient check out.
    4. To complete your purchase, enter your information including shipping address. Then click on "Next- Payment" to fill in your billing address and payment details. You can choose your preferred payment method and there is also an option to redeem your active reward points.
    5. Check all required details are filled properly and hit "Place Order". Your shipment should now be on the way! If you have any questions, please don't hesitate to reach out to our Customer Care Team by via live chat, contact form or japanblue-jeans@lingble.com.

  • Do you reserve the items that I put in my shopping cart for me?

    Items in your shopping basket are not reserved and may be purchased by other customers.

SHIPPING & DELIVERY

  • I cannot find my country on the country selector. Can I still order from you?

    Certainly. If your country is not listed on the country selector, please select "Other Locations". Please note we do not ship to below countries from global site:
    Afghanistan
    Belarus
    Congo
    Crimea
    Cuba
    Iran
    Iraq
    Japan
    Lebanon
    Liberia
    Libya
    Moldova
    North Korea
    Russia
    Somalia
    Sudan/South Sudan
    Syria
    Tajikistan
    Turkey
    Turkmenistan
    Ukraine
    Yemen
    Zimbabwe

  • What is your shipping fee policy?

    We are proud to offer free worldwide shipping on orders over USD 150.
    There will be a shipping charge of 4,000 yen (or equivalent in your local currency) when the order amount is below the free shipping threshold.

  • What courier company do you use for delivery?

    We ship our products using world-class courier services such as FedEx and DHL.

  • How fast is the delivery?

    We strive to ship from our warehouse within 2 to 3 business days of receiving an order and it normally takes 2 to 3 days for an order to reach most East Asian countries and North America, and 4 to 7 days for other parts of the world.
    *If the order was placed over a weekend, it will be processed the next business day, so it may take 1-2 more days to reach you.
    *There might be slight delay during our promotional period or Japanese public holidays.

  • Do you offer express shipping?

    We do not offer the express shipping option at the moment.

  • Where do you ship my order from?

    We ship our orders from Japan.

  • Can I have my item delivered to a PO boxes or military addresses?

    Unfortunately no.

  • I received the tracking number today but why I can't see the status of my parcel?

    The couriers update tracking information normally within 24 hours in business days as they don't work on weekends or public holidays.

  • Can you forward my preferred delivery time and other delivery preferences to courier?

    No, we are unable to forward your preferred delivery time and other delivery preferences to the courier company. Please contact the courier directly once the order is shipped.

CUSTOMS/TAXES

  • Does the price shown in the product page include tax?

    We ship on a DDP (Delivery Duty Paid) basis, which means that all custom duties are included in the product price. There may be instances in which additional taxes need to be paid. Any such additional taxes will be calculated according to your specific address and itemized at checkout.

  • Do I need to pay taxes and duties to the courier upon delivery?

    No, your order is shipped under DDP (Delivery Duty Paid) basis. In the rare occasion that you are asked to pay taxes and duties upon delivery, please contact our Customer Care Team first via live chat, contact form or japanblue-jeans@lingble.com.

STOCK

  • How can I be notified if the product I want is back in stock?

    When a particular size/color of an item is out-of-stock, you can click on the size/color selector and "Notify Me" link will show up. Please enter your email address and then click "Submit". You will not receive any confirmation email upon submission but will receive a notification when the item is back in stock.

  • Can I purchase a product that is not listed at the global site?

    Unfortunately no.

  • Can you check the stock availability of a product in one of your retail stores?

    Unfortunately no.

REWARD POINTS

  • How can I earn reward points?

    - Register an account with us:
    - Always log in to your account before you place an order.
    - For every JPY100 spent, you will earn 1 point.
    - Points will be transferred to your balance 14 days after the order is shipped.
    - Points will expire in 180 days upon receiving.
    - Reward Points will not be earned for any costs charged separately at check-out, such as taxes, shipping etc.
    - We reserve the right to select which products are eligible for earning Reward Points.

  • How do I use reward points?

    - You can use Reward Points you have earned to shop as if it was cash. You can choose to spend however many Reward Points you want to use at checkout and only pay the remaining difference in your cart. We reserve the right to select which products are eligible for redemption of Reward Points.
    - When you spend Reward Points, you will see the equivalent monetary value of the Reward Points at check-out. The value of the Reward Points is based on Japanese Yen which is then converted to the currency you are checking out in, so the value may vary due to current exchange rates. For illustration purposes, if you have Reward Points equivalent to 10 USD and the total value of the products in your cart amounts to 100 USD, you can redeem up to 10 USD in Reward Points which will be deducted from the final amount at checkout. Reward Points cannot be applied to any costs charged separately at checkout, such as taxes, shipping etc.
    - Unless stated otherwise, Reward Points can be redeemed in conjunction with other payment methods such as credit cards.

  • Can I request early release of my reward points?

    Points for each eligible purchase will be transferred to your current balance 14 days after your order is shipped. We do not release points earlier than the return/exchange window.

  • Can I get back my expired points?

    Unfortunately, no.

  • What will happen to used points when my order gets cancelled?

    When an order gets cancelled, points used when placing the order will be automatically returned back to your account.

  • Can reward points be earned in JAPAN BLUE JEANS physical stores?

    Unfortunately, no.

  • Can my reward points be transferred to my friend's account?

    Unfortunately no.

PRODUCT INFORMATION

  • What is the difference between African Cotton and American cotton?

    American cotton is woven harder and denser with an eye toward color fading. This allows the wearer to enjoy the color change as they wear it.
    African cotton is a mix of several types of cotton of African origin is soft and easy to wear. The natural texture of brown cotton is blended to create a vintage look and feel over time.
    If you want to enjoy aging in stiff jeans, please choose American cotton; if you want a lighter, more comfortable pair of jeans, choose African cotton.

  • What is "rope dyeing"?

    Rope dyeing is a method of dyeing yarns in bundles (ropes) of a certain number of threads. JBJ's denim are dyed with "rope dyeing" because that have good texture and aging.
    The most important thing of rope dying is that the core of the yarn is not dyed ("white core").
    This is controlled by using various dyeing techniques.
    "White core" is a very important point for aging and also used-washing, we can enjoy fading thanks to this!

  • What is "Union Special"?

    Union Special is the name of sewing machine. It is a American hemming machine that has been used since more than half a century ago.
    When we use Union Special to hem up jeans, the seams look like chains. That's why we call these stitch "chain stitch".
    It looks like a normal running stitch on the front side, but when you roll it up you can see chain stitch on the back side.
    If you wear the jeans hemmed up with these chain stitches for a long time, you can see beautiful "puckering"!

  • How much shrinkage should I expect on denim products?

    Unless otherwise specified, all of the denim products that you see on our site are made of sanforized denim and are in one-wash type. They won’t shrink after washing or soaking, but with regular wear, they may stretch slightly—about 1 to 2 cm (0.5 to 1 inch).

  • Why does this one-wash denim have a tag stating that it will shrink after washing?

    One-washed jeans typically do not shrink after washing. The note on the care label "it will shrink after washing" is included as a precaution against hot-water washing and dryer.

  • Do you have button-fly jeans?

    In JAPAN BLUE JEANS, all products are zipper fly jeans.

  • What kind of denim fabric does JAPAN BLUE JEANS offer?

    Each denim fabric used by JAPAN BLUE JEANS is carefully curated. Choose the perfect material to match your style.

    1. 9.4oz ULTIMATE DENIM
    - This lightweight denim offers a surprisingly substantial look and feel, achieved by using specially spun polyester yarns in the weft that closely resemble natural cotton. The result is a fabric that combines the authentic texture of traditional denim with a modern, airy comfort—perfect for those seeking style without the weight.

    2. 11.5oz BLUE SELVEDGE DENIM
    - Crafted from 100% U.S. cotton, this selvedge denim pays homage to vintage American jeans. While maintaining a bold, textured surface, the weft density has been carefully adjusted to reduce weight. Finished to fade into a clean, vibrant blue, it’s ideal for wearers who appreciate subtle, natural aging with a refined touch.

    3. 12oz ULTIMATE STRETCH DENIM
    - Designed for movement without compromise, this stretch denim looks and feels just like 100% cotton, but delivers excellent stretch and recovery performance. It flexes naturally with the body and retains its shape over time, offering lightweight comfort that lasts all day—perfect for those who value both ease and durability.

    4. Hard Denim Selvedge 14.8oz
    - To create rugged and unrefined denim, we maximized the density of the weave using specially developed "yarn for jeans" that retains its stiffness even after extended wear. This iconic fabric has been in use since the brand’s inception.

    5. Soft Denim Selvedge 12.5oz
    - This fabric combines long-staple African cotton with natural brown cotton, offering versatile weight for all seasons. Over time, subtle brown tones emerge through its traditional denim blue hue, enhancing its charm.

    6. Stretch Denim Selvedge 12.5oz
    - Designed for those who want to wear authentic jeans more comfortably, this 12.5oz lightweight selvedge denim features stretch material, making it easy to wear year-round. Over time, it molds comfortably to your body, enhancing its fit and feel.

    7. Suvin Gold Cotton Selvedge 13.5oz
    - Made from "Suvin Gold Cotton," one of the highest-quality extra-long staple cottons originating from India, this denim is renowned for its soft texture and elegant sheen thanks to its long fibers and natural oils. From the very first wear, it offers a luxuriously soft feel.

    8. Black Denim Selvedge 14oz
    - A mid-weight black denim offering a sturdy, comfortable fit. Both the warp and weft are sulfur-dyed, resulting in a rich black color. Due to the sulfur dyeing process, it ages uniquely, setting it apart from indigo denim.

CUSTOMISATION

  • Is your hemming service complimentary?

    Yes! When you buy jeans from JAPAN BLUE JEANS, we will hem your jeans up with the Union Special for free!

  • How should I request hemming service for jeans?

    On each of the jeans product page, there will be an option to choose "Union Special Chainstitch Hemming". By clicking yes, you can enter the desired inseam length in cm after hemming into a comment box.
    When measuring your desired inseam length, please measure from the crotch seam along the left inseam to the hem.
    Please consider the shrinkage when deciding the inseam length of raw/non-wash denim. We cannot accept return or size exchange for hemmed items.
    Please contact our Customer Care Team via live chat, contact form or japanblue-jeans@lingble.com for any hemming assistance.

  • How long does it take for hemming service to be completed for my online order?

    Estimated dispatch date for hemming is 3-7 days after your order is placed with hemming request.

  • How long does it take for hemming service to be completed if I buy from your retail stores in Japan?

    Depending on how busy the store is, hemming will take approx. 20 minutes at the store. You can come back that day or the next day to pick them up.

SIZING

  • I already own a pair of Japan Blue jeans in size 34. Should I choose the same size for another similar style that I want to buy?

    No. Each similar product have differences in cut and fit which affect the sizing. We recommend you to check the product size chart each time before purchasing.
    Please contact our Customer Care Team via live chat, contact form or japanblue-jeans@lingble.com for any sizing assistance.

  • How can I get my correct size for a pair of jeans? Do I choose a size for the jeans by measuring my own waist?

    No, you should not choose the jeans size based on your waist measurements. In order to get your correct size, please measure your best-fitted jeans as below first:

    1. Zip up or button up and measure around the full upper edge of waist band with 360 Method.
    2. Waist: Place the measure tape inside the waist of the jeans and use paper clips to secure the measure tape and the edge of waist band. This eliminates any gaps along the outside of the jeans and gives you a perfect waist measurement.
    3. Rise: Measure from the crotch seam to the top of the waist band along with the placket.
    4. Thigh: Measure around the fullest part of thigh from crotch seam to the outside of the seam.
    5. Hip: Measure parallel to thigh line from the zip ends to outside of the leg and multiply the number by 2.
    6. Inseam: Measure from the crotch seam along the left inseam to the hem.
    7. Compare measurement results to individual product size charts.

    Please contact our Customer Care Team via live chat, contact form or japanblue-jeans@lingble.com for any sizing assistance.

  • My height is about 172cm, and weight is about 72kg. How can I get my correct size for a jacket?

    You should not choose the jacket size based on your height and weight. In order to get your correct size, please measure your best-fitted jacket as below first:

    1. Button up and place your jacket on a flat surface.
    2. Shoulder: Place the jacket on the front side, measure straight across the shoulders from one shoulder seams (point) to the other.
    3. Chest: Flatten the jacket across the chest before measurement. Measure straight across the chest from seam to seam. Multiple the number by 2.
    4. Sleeve length: Pull sleeve out and straight, measure from one shoulder point (seam) to the end of cuff.
    5. Compare measurement results to individual product size charts and see which size will fit you most.
    Please contact our Customer Care Team via live chat, contact form or japanblue-jeans@lingble.com for any sizing assistance.

  • Are your size charts 100% accurate?

    No, measurements are based on averages taken from multiple pairs of the same size and style. As these garments are made by hand, measurements may vary slightly for each individual pair. Our posted measurements are meant as a guide to the overall fit and silhouette of the garment. Please refer to the measuring guide and individual size chart of each product.
    The size and fit of JAPAN BLUE JEANS products can vary depending on factors like:
    - Fabric and material composition
    - Design and cut
    - Individual body types and measurements
    Please contact our Customer Care Team via live chat, contact form or japanblue-jeans@lingble.com for any sizing assistance.

PRODUCT CARE

  • Do I need to wash my jeans?

    We recommend washing the jeans regularly during use to ensure long use.
    Although some people believe “jeans shouldn’t be washed” on grounds that the color fades, unwashed clothes can become very unhygienic, which doesn't only apply to jeans. If jeans are left unwashed with sebum, sweat, and other stains accumulating, it may cause the fibers to stretch and the stains to oxidize, resulting in material degradation. Regular washing restores stretching, prevents oxidation, and prolongs the life of the jeans.

  • How to wash my jeans?

    1. Turn your jeans inside out
    Before washing your jeans, tighten all buttons and zippers, and turn them inside out.
    This prevents deforming as well as keeping the buttons and rivets from damaging the washing machine’s drum when washing.

    2. Add detergent and operate the washing machine
    Use our original detergent formulated for jeans or a mild liquid detergent without bleach or optical brighteners.
    Wash jeans separately from other garments, as the color may transfer or bleed.

    3. Gently spread any creases
    Jeans do not offer shape memory. Once you finish washing and remove from the washing machine, gently stretch any creases. Gently pull both ends horizontally and vertically to avoid deforming.

  • How should I dry my jeans?

    Always hang dry flat, and inside out. Don't place on a heat radiator, direct sunlight, use a dryer, or crumple when drying, as these will damage the fabric and ruin the fit, fade, contrast, and overall quality.

WARRANTY & REPAIR

  • Do you provide repairing service?

    Currently, we do not offer repair services to overseas customers if the damage is due to normal wear and tear.

RETURNS & EXCHANGES

  • What are your return & exchange policies?

    - All returned items should be in their new and original condition as you received them: with tags, unused, unwashed, unhemmed and unworn.
    - Within 14 days of receiving your order, email us at japanblue-jeans@lingble.com with a description of what you want to return and your order number, and we will get back to you with return instructions. Indicate on your invoice whether you are exchanging or returning the item(s).
    - All returns must be shipped to us with a tracking number and signature on delivery and must be received by us no later than 30 days from the date of purchase (barring any customs-related delays for returns).
    - All costs in relation to costs of returns/exchange shall be borne by you.
    - If your final purchase amount is below the free shipping threshold after returning a product, we will deduct the original shipping costs that would have been charged from the refund. However, if you choose to be refunded via reward points/a cash coupon, we won't deduct the original shipping costs.

  • Can I return a product that was bought during sale?

    No returns or exchanges for discounted items are accepted.

  • Do you accept late return/exchange?

    No late returns or exchanges will be accepted.

  • Do I have to bear the return/exchange shipping costs?

    Yes. You will be responsible for all costs in relation to returns/exchanges, including return shipping costs, duties and taxes. If you return via your chosen courier, please make sure you follow the return instruction on declaring the item value. Failure to do so will result in deduction from your refund if there are customs taxes and duties incurred.

  • What is the estimated return shipping costs? Is it close to the shipping fee quoted on the website when the order is below free-shipping threshold?

    Please contact your preferred courier with tracking service for quotation. The shipping fee quoted on the website is not a reference for the actual return costs.

  • How can I return/exchange my order?

    Please check if your order fulfills the return policy and then contact our Customer Care Team via live chat, contact form or japanblue-jeans@lingble.com for next step.

  • How long does it take for a refund to be issued?

    Refunds in the original form of payment may take up to 10 business days to show up on your account due to varying processing times between payment providers. If you do not receive your refund after 10 business days, please contact Customer Care Team via live chat, contact form or japanblue-jeans@lingble.com next.

  • What should I do if the product I have just received seems defective?

    Please contact Customer Care Team via live chat, contact form or japanblue-jeans@lingble.com immediately.

  • Can I exchange the jeans that I bought from Japan Blue Jeans store in Japan through the global site?

    No, we are not able to handle orders purchased from the Japan retail stores. Please reach out to the original store of purchase for further assistance.

STORE & STOCKIST INFORMATION

  • I plan to visit Japan. Where can I find your retail stores?

    1. JAPAN BLUE JEANS KOJIMA
    1-14-10 Kojima Ajino, Kurashiki City,
    Okayama 711-0913

    2. JAPAN BLUE JEANS SHIBUYA
    5-28-7-103 Jingumae, Shibuya City,
    Tokyo 150-0001

    3. JAPAN BLUE JEANS UENO
    6-8-22 Ueno, Taito City,
    Tokyo 110-0005

    4. JAPAN BLUE JEANS KYOTO
    536 Takoyakushi Kudaru Higashigawacho,
    Teramachi, Nakagyo-ku, Kyoto-shi,
    Kyoto 604-8046

    5. JAPAN BLUE JEANS ASAKUSA
    1-31-4 Asakusa, Taito City,
    Tokyo 111-0032

  • Do your Japan retail stores offer duty-free shopping to foreigners?

    Duty-free purchases are available at all stores except the Asakusa store. Please bring along your passport.

  • Do you have any authorised retail stores overseas?

    Link:

OTHERS

  • I want to talk about wholesale cooperation with JAPAN BLUE JEANS. What would be the contact?

    info@japanblue.co.jp